Warranty Policy — Dealsmedi

Warranty Coverage

Dealsmedi is an online marketplace connecting customers with independent vendors and manufacturers of medical equipment and healthcare products. Warranty coverage for products sold on Dealsmedi is provided by the respective vendor or manufacturer, not by Dealsmedi directly.

Warranty terms, duration, and conditions vary depending on the product, brand, and manufacturer.

Manufacturer Warranty

Most medical devices and equipment (including but not limited to CPAP machines, BiPAP machines, oxygen concentrators, nebulizers, and other respiratory equipment) are covered under a manufacturer’s limited warranty.

This warranty typically covers:

• Manufacturing defects
• Hardware malfunctions under normal use
• Faulty components

The warranty does not cover:

• Damage caused by misuse, negligence, accidents, or improper handling
• Unauthorized repairs or modifications
• Normal wear and tear
• Consumable parts (filters, masks, tubing, batteries, etc.)

Vendor Responsibility

All warranty claims must be handled directly with the product vendor or manufacturer.

Customers should contact the vendor listed on their order confirmation for:

• Warranty service
• Repairs
• Replacements
• Technical support

Dealsmedi does not provide direct warranty service and is not responsible for warranty decisions made by vendors or manufacturers.

Proof of Purchase

To claim warranty service, customers must provide:

• Valid proof of purchase (order confirmation or invoice)
• Product serial number (if applicable)
• Description of the issue

Failure to provide required documentation may result in denial of warranty service.

Prescription Devices

For prescription-required (Rx) medical devices, warranty service may also require verification that the product was used according to a licensed physician’s guidance.

Warranty Period

Warranty periods vary by manufacturer and product type.

Customers should refer to:

• Product packaging
• Manufacturer documentation
• Product page details

for specific warranty duration.

Limitation of Liability

Dealsmedi acts solely as a marketplace platform and shall not be held liable for:

• Product defects
• Warranty claim outcomes
• Repair timelines
• Manufacturer decisions

All warranty obligations remain solely with the vendor or manufacturer.

Contact Information

For warranty assistance, customers should contact the vendor directly using the contact details provided in their order confirmation email.

If vendor contact information is unavailable, customers may reach out to Dealsmedi support for assistance in locating the appropriate vendor.